• Archive for April, 2010

    End of Automation

    by  • April 26, 2010 • Customer Experience, General, SRM • 0 Comments

    Please listen carefully to this menu as the menu has changed. Your call is important to us but please leave a voice message. If you need more information go to www – dot – whatever dot com… Sound familiar? The intentions were good – yet the results are telling us we made huge mistakes. Automation [...]

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    Merger of Blogs

    by  • April 26, 2010 • General • 0 Comments

    I am finally replacing my old website and merge my personal Blog that resided on Blogger.com since 2005 with my Social Relationship blog I recently started. Why “End of Automation”? No I don’t envision moving back to caves or living in trees (nice idea though) – No, I’m taking tangible business results. I’m talking about [...]

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    sCRM & SRM

    by  • April 25, 2010 • General, SRM • 0 Comments

    This week we introduced our first Social CRM solution, Xeesm/Edge!. A powerful social relationship management system with a touch of sales process. Are you confused? I guess so. And to be honest I’m not sure where the market will take us. Xeesm is a crowd source based product. And as such I’m sure the crowd [...]

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