Customer experience and customer experience management
When you start your social media engagement you probably start on LinkedIn or Facebook. You explore Twitter and maybe have already an account on YoutTube or Flickr. As you get connected with people you hear about Foursquare, Yelp and Google+, maybe SlideShare and Quora. Others introduce you to LonkedIn Groups or Facebook group, maybe Focus [...]
Read more →Black Friday starts and people get in lines for hours, trample other to death and buy stuff they don’t need – all because they believe they get a deal of a life time. 50% off has many meanings: 1) That shop is ripping you off the rest of the year 2) It was produced to [...]
Read more →Dick Lee asked recently in LinkedIn: “We rarely see people as enthused as they are over social media. Among those recent rare times are: when the high-tech balloon popped; at the height of the housing bubble; just before the market crashed; and when Sarah Palin was nominated for VP. Hey, exuberance can be headiest just [...]
Read more →Please listen carefully to this menu as the menu has changed. Your call is important to us but please leave a voice message. If you need more information go to www – dot – whatever dot com… Sound familiar? The intentions were good – yet the results are telling us we made huge mistakes. Automation [...]
Read more →After discussing and consulting with probably 100 executives in all industries the number one reaction has been:“I get it, I know we gotta do something – but where do we begin?”It can’t be “Hey everybody go on Twitter” – or “Lets quickly do a fan page” or any of the other helpless social media marketing [...]
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