Social Relationship Management
When you start your social media engagement you probably start on LinkedIn or Facebook. You explore Twitter and maybe have already an account on YoutTube or Flickr. As you get connected with people you hear about Foursquare, Yelp and Google+, maybe SlideShare and Quora. Others introduce you to LonkedIn Groups or Facebook group, maybe Focus [...]
Read more →Please listen carefully to this menu as the menu has changed. Your call is important to us but please leave a voice message. If you need more information go to www – dot – whatever dot com… Sound familiar? The intentions were good – yet the results are telling us we made huge mistakes. Automation [...]
Read more →This week we introduced our first Social CRM solution, Xeesm/Edge!. A powerful social relationship management system with a touch of sales process. Are you confused? I guess so. And to be honest I’m not sure where the market will take us. Xeesm is a crowd source based product. And as such I’m sure the crowd [...]
Read more →Not sure if I or somebody before me coined the term but here is the definition I put together in May this year: Definition Social Relationship Management (SRM) – in a business context SRM, is the activity of building, maintaining, strengthening and broadening personal business relationships with relevant people. Typical goals for SRM is to [...]
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